The advent and rise of Social CRM is one of the prime examples of this change in focus from CRM as a largely accounting practice, to CRM as a fundamental way to realize and deeply empower the customer relationship directly. The rapidly changing face of customer engagement these days, combined
Apple is rumored to have a $799 MacBook Air in the works and you can thank the company’s supply chain clout should that price come to pass. According to DigiTimes, Apple is eyeing a $799 MacBook Air in the third quarter. DigiTimes, which has a so-so track record, cites sources
Even the most casual observer of enterprise software can see the growth and importance of cloud computing. For example, SAP’s purchase of SuccessFactors for $3.4 billion and Oracle’s acquisition of Taleo for $1.9 billionmake clear that cloud is now part of mainstream enterprise software.While the growth of cloud is obvious,
Amazon Web Services rolled out a series of Windows services tied to its relational database effort (RDS). Specifically, Amazon launched Amazon Relational Database Services for Microsoft SQL Server and ASP.NET support for AWS Elastic Beanstalk. That service name doesn’t exactly roll off the tongue, but the upshot is that companies
The cloud is disrupting the systems integration market big time, a new study confirms. Will the systems integration industry as we know it look very different in a few years, as companies seek applications and services in bite-sized chunks off the cloud, versus big-budget engagements? The report from Global Industry
As the Enterprise adoption of Hadoop, and technologies related to it, is on the rise, it’s inevitable that companies will offer various combinations and hybrids of relational and/or multidimensional databases with NoSQL data stores, MapReduce processing and various file systems. Teradata Aster (formerly Aster Data) takes the approach of enabling MapReduce processing
NDS, the TV technology firm Cisco recently bought for $5 billion, was in town for a couple of days this week, ensconced in the W hotel and showing off its vision of TV’s future, which essentially means that this could be a preview of “Cisco TV.” It was good to catch
This guest post is from Tim Callan, CMO of RetailNext, a provider of real-time in-store monitoring and analytics. By Tim Callan Online retailers have easy access to mountains of internal data gathered from users’ everyday actions (number of visits, page views, clicks, average time, etc.) and use them to